Exchanges & returns
In short: we exchange, we do not refund. Seven days, unworn, tags still attached.
What we exchange
If a piece does not fit, bring it back or send it back within 7 days of receiving it and we will exchange it for another size or another item of the same value. The garment must be unworn, unwashed, and still have its tags attached.
What we do not do
We do not give cash refunds. If the piece you want in exchange costs less than the one you are returning, the difference stays as credit with us rather than coming back as cash.
Faulty items
If something arrives with a fault — a seam, a zip, a print — that is on us, not on you. Send us a photo on WhatsApp and we will repair or replace it. This is not limited to 7 days, and it is not limited to unworn items.
Custom and team orders
Anything branded with your own logo, name or number cannot be exchanged, because we cannot resell it. This is why we send a mock-up and get your approval in writing before anything is cut.
How to start an exchange
- Message us on WhatsApp within 7 days with your order details and a photo.
- We confirm the exchange and tell you what size or item to expect.
- Bring it to the store in New Legon, or send it by rider. Return delivery is at your cost.